Billing and Insurance FAQ

Why did I get more than one bill?

If you saw a physician for an office visit, but then had an x-ray or needed to be admitted to the hospital, you will receive a separate bill for each visit. You will receive a bill only for the services provided at each facility.

Who can I call with questions about billing?

If you have a question about the charges on your statement, start by contacting Healthy Hospital’s Patient Services at XXX-XXX-XXXX. Questions about deductibles and co-pays should be directed to your health plan service provider.

How do I change my insurance or patient information?

Call Patient Services at XXX-XXX-XXXX immediately if your insurance information or personal information changes. We will update your account information and re-bill your health coverage with your new information.

How can I pay my bill?

Make an online payment in our Patient Portal by cash, money order, Visa, Mastercard or Discover Card. Or call Patient Services at XXX-XXX-XXXX and provide your payment information to us over the phone. You can also stop by Patient Services on the Main Floor of Healthy Hospital between the hours of 8 a.m. and 5 p.m. to pay your bill in person.

How much will I owe?

Your financial responsibility for the services received will be determined by your payment provider (Medicare, Insurance Carriers, etc.). One of our Patient Services representatives can help provide an estimate of what you will owe. Simply call XXX-XXX-XXXX or stop by our office.

Why is a service billed as an outpatient service when I spent the night in the hospital?

There must be a physician order for inpatient services for an account to be billed as such. The physician has determined your condition did not meet requirements for inpatient admission.

I am unable to pay my balance in full. Can I arrange monthly payments?

If you are unable to pay your entire balance at once, contact a Patient Services representative by calling XXX-XXX-XXXX. We can help determine whether or not you are eligible for a Letter of Agreement. Your medical service may be deferred until acceptable payment arrangements have been made.

Will my insurance cover this service?

Healthy Hospital will make every attempt to ensure that the service we are providing has been authorized by your payment provider before the service is given. Some insurance companies will not provide pre-authorization, so please be sure you are familiar with your insurance benefits. It is always wise to contact your provider if you have questions about your payment coverage.

What insurance does Healthy Hospital accept?

  • Highmark Blue Shield
    • BlueChip
    • Classic Blue
    • Direct Blue
    • Select Blue
    • PPO Blue
  • Blue Cross of NEPA
  • Capital Blue Cross/Capital Advantage Insurance Company
  • Central Susquehanna Healthcare Providers (PPO)
  • CIGNA of Pennsylvania
    • HMO
    • PPO
  • Healthy Hospital Health Plan
    • Direct
    • Classic
    • Gold
  • Medicare
  • MultiPlan PPO
  • Pennsylvania Preferred Health Network
  • Private Health Care Systems
  • Workers Compensation

What does "in-network" and "out-of-network" mean?

If you receive services at our hospital and accept your health plan, you are considered “in-network.” If we do not participate in your health plan, it may be referred to as “out-of-network.” This may cause you to have a higher co-insurance and/or co-pay, or in rare cases, be denied of services completely.

What should I do if my visit to the emergency room was the result of an automobile accident?

Contact the adjuster at your automobile insurance carrier as soon as possible. They will give you a claim number specific to the accident and request you complete and return a questionnaire about the incident. Once the form has been submitted, contact our Patient Services at XXX-XXX-XXXX to offer appropriate insurance information and ensure you are not liable for the bill.

What should I do if my emergency room visit was the result of an injury that occurred on the job?

If you are injured on the job, notify your supervisor and ask for the appropriate workers’ compensation forms. Ask if there is a specified panel of providers that you must seek health services from in order to be covered. Call our Patient Services at XXX-XXX-XXXX with the name of the workers’ compensation carrier and appropriate billing information. Also include medical insurance information so we can bill your medical carrier should service be denied from workers’ compensation.